Accommodation rules

Accommodation rules

Vila Callum
Václavovická 490
73934 Václavovice
Provozovatel: +420 774 100 777, e-mail: info@callum.cz

Petra Revendová IČO: 73314820 se sídlem Václavovická 490, 73934 Václavovice

1. Conditions for concluding a contract for private accommodation in Villa Callum Václavovice

1.1 Accommodation of guests in Villa Callum takes place on the basis of an accommodation contract concluded in accordance with the provisions of § 2326 and subsequent acts. C. 89/2012 Coll., Civil Code, on the basis of which Vila Callum (hereinafter referred to as the "accommodator") provides temporary accommodation to the accommodated person for an agreed period or for a period resulting from the purpose of accommodation in the facility designated for that purpose and the accommodated person (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for the accommodation and the services connected with it within the period set by these accommodation regulations (hereinafter also referred to as the "agreement").

1.2 The contract for accommodation in rooms is always concluded in writing. To comply with the form requirement, at least a written confirmation of the order or reservation is sufficient. After confirming the reservation, the accommodation provider issues a tax document for payment with due date.

1.3 The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by these accommodation rules and the price list of the accommodation provider's services. If the accommodation contract stipulates something other than these accommodation regulations and/or the accommodation provider's price list, the accommodation contract shall apply.

1.4 If the accommodated person does not comply with the obligations arising from the accommodation contract and the accompanying accommodation rules and/or the accommodation provider's price list or in any other way violates good manners in the house (hereinafter referred to as "doubts"), the accommodation provider is entitled to terminate the accommodation contract before the end of the agreed period, including without a notice period, if the guest was notified of his misconduct by the accommodation provider in accordance with the provisions of §2331 of the Civil Code. In case of violation of the accommodation rules, the amount for the accommodation will not be returned to the accommodated person.

2. Conclusion of contract, reservation

2.1 The accommodated person is obliged to make an accommodation order with the accommodation provider in writing or make a reservation by phone and then confirm this in writing with the accommodation provider. By written reservation or the confirmation of a telephone reservation according to the previous sentence means an order made via the reservation form, by email to the address of the accommodation provider info@callum.cz or by mail sent to the address of the Vila Callum headquarters, Václavovická 490, 739 34.

2.2 As soon as the accommodation provider receives an order from the guest in written form or a written confirmation of the reservation, he issues an advance invoice to the guest for a deposit in the amount of 50% of the expected price of accommodation, in the case of the expected price of accommodation exceeding the amount of CZK 1,000. sends an advance invoice to the guest at the address The host makes the reservation.
The lodger is obliged to pay the deposit within the deadline and according to the conditions specified in the deposit invoice. A deposit is not required only in the case of stays booked 1 day before the required day of arrival at the accommodation. In such a case, payment of the accommodation price is made in full at the time of check-in.

2.3 The conclusion of the accommodation contract takes place subject to the cumulative fulfillment of two conditions, namely the delivery of a written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives from the accommodated person an amount representing a deposit for accommodation or the price of the accommodation in cases where, according to paragraph 2.2 of this article, a deposit is not required .3

3. Cancellation of the reservation, withdrawal from the contract before starting the accommodation, failure to show up to draw up the accommodation.

3.1 If the guest does not pay the deposit according to Article I, paragraph 2.2 properly and/or on time, the accommodation reservation will be canceled after the due date of the deposit invoice has expired.

3.2 The guest is entitled to withdraw from the accommodation contract before the day of starting the accommodation, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the host is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the amount of the advance payment, while the rate of the cancellation fee will be determined as follows:
The moment of delivery of the cancellation to the accommodation provider (in calendar days) Cancellation fee rate (in %): 5 or more days before the planned start of the accommodation 50% of the amount paid for the accommodation 3 days before the planned start of the accommodation 70% of the amount paid for the accommodation
termination of the reservation on the day of arrival at the accommodation 100% of the amount paid for the accommodation

3.3 In the event that the guest does not show up to take up the accommodation within 24 hours after the agreed arrival at the accommodation, the accommodation provider is entitled to withdraw from the accommodation contract and at the same time is entitled to charge the guest a cancellation fee in the amount of 100% of the amount of the advance payment. This does not apply if the customer notifies the accommodation provider in advance, but no later than 1 day before the planned arrival, by phone or in writing. The conditions set out in Article 2, paragraph 2.1 of these accommodation regulations shall be used appropriately for the notification form.

4. Arrival

4.1 The guest informs the host of his arrival by phone or email.
4.2 At the reception, the guest will present their identity card or passport or another proof of identity (e.g. residence permit), according to which an authorized employee of the accommodation provider will verify the identity of the guest. The guest confirms the correctness of his personal data and the length of stay by signing the accommodation book of the accommodation provider.

4.3 Unless otherwise agreed, the accommodation of arriving guests takes place from 14:00 to 22:00.
4.4 Upon checking in, the guest will pay the amount representing the remaining balance of the accommodation price if not already paid, i.e., the agreed accommodation price minus the deposit paid according to Article 2, paragraph 2.2 of these accommodation rules. After paying the remaining balance for accommodation, the accommodation provider will issue a tax document confirming the payment for the entire stay. The provision of the last sentence of Article 2, paragraph 2.2 remains unaffected; in such a case, the accommodation provider will issue a tax document confirming the payment for the entire stay.
4.5 The accommodation provider is entitled to require the guest to provide a monetary deposit of 100 to 1,000 CZK per room upon checking in if renting an electric grill, bicycle, or other accessories according to the price list of available services. The deposit is refundable upon departure, in full or reduced in accordance with the conditions specified in Article 7 of these accommodation rules.

4.6 The guest shall be familiarized with the accommodation rules no later than on the day of their check-in.
4.7 The number of persons in the room must correspond to the number of persons registered for accommodation. The accommodated guest agrees to provide the exact number of persons upon check-in.

4.8 The duration of accommodation is agreed upon no later than at the time of the guest’s check-in and is recorded in the accommodation book. The duration of accommodation can only be extended with the accommodation provider's consent and must be documented in the accommodation book.
4.9 The accommodated guest hereby gives consent to the accommodation provider to process and store their personal data, to the extent of the data provided, for the purpose of providing accommodation and guest registration in accordance with Act No. 565/1990 Coll., on Local Fees, and Act No. 326/1999 Coll., on the Residence of Foreign Nationals in the Territory of the Czech Republic and on Amendments to Certain Laws. The specific obligations of the guest and the accommodation provider regarding the maintenance of the registration book or house book are established by the aforementioned legal regulations.

5. General accommodation rules

5.1 The guest has the right to use the room reserved for him as accommodation, as well as the common areas intended for use and to use the services connected with the accommodation.

5.2 When entering the accommodation, the guest will receive a key to both the room and the entrance (together referred to as "keys"). The guest is obliged to prevent the loss, destruction, damage of these keys, as well as the disclosure of the keys to third parties who are not a direct participant in the relevant accommodation contract agreed between the guest and the accommodation provider. Any penalties for loss, destruction, damage, as well as the disclosure of keys according to the previous sentence are regulated in the accommodation contract.

5.3 The guest is obliged to: become familiar with the accommodation rules and follow them;
pay the price for accommodation according to the valid price list;
properly use the premises intended for accommodation, maintain order and cleanliness in all premises intended for accommodation;
ensure compliance with cleanliness in the premises intended for accommodation;
protect the equipment of the facilities in the premises intended for accommodation against damage;
immediately report damage or damage caused by the guest or persons staying with him on the premises;
between 10:00 p.m. and 06:00 a.m., behave in such a way as not to disturb other persons with excessive noise;
when leaving the room, close the water taps in the room, turn off the lights, turn off electrical appliances that are not used during the guest's absence, and close the windows;
at the end of the stay, hand the room key back to the accommodation provider back to the box

5.4 The guest may not, without the consent of the accommodation provider: make substantial changes in the premises intended for accommodation (move furniture, relocate equipment, etc.); remove any equipment and facilities from the accommodation premises;
use your own appliances in the premises intended for accommodation, except for small appliances used by the guest for personal hygiene and office work; • leave the premises intended for accommodation to another person; no smoking in the house
receive visitors in the premises intended for accommodation; visits must be properly entered in the visitors' book and are only possible with the consent of the accommodation provider
to list the address of a house with premises intended for accommodation as the place of business;
place animals in the premises and leave them unattended in the room. The owner of the animal is obliged, at the request of the staff of the accommodation facility, to prove that the animal is in good condition by presenting a valid vaccination certificate.

5.5 Furthermore, in the premises intended for accommodation, the guest may not: carry weapons, ammunition and explosives or otherwise store them in a condition that allows their immediate use;
possess, manufacture or store narcotic or psychotropic substances or poisons, unless they are medicines, the use of which has been prescribed to the guest by a doctor;
smoke; this does not apply in the case of areas designated for smoking and visibly marked with the appropriate symbol;
use an open flame

6. Responsibility of the accommodation provider for the guest's belongings

6.1 If the guest requests, the accommodation provider will take into custody cash, jewelry, or other valuables. The accommodation provider has the right to refuse custody of items that are dangerous or disproportionate in value and scope to the accommodation facility. The accommodation provider requires that items for custody be handed over in a closed or sealed container.
6.2 Requests for compensation for damage caused to the guest's belongings can only be reported within 15 days of discovering the damage. Compensation will not be provided if the damage was caused by the guest themselves or a person accompanying them.
6.3 If the guest leaves their belongings in the room after the end of their stay and the accommodation has not been paid for, the accommodation provider will remove the guest's belongings from the room and store them in a safe place to prevent damage. After the debt for the accommodation has been paid, the accommodation provider will return the stored belongings to the guest.

7.Safety, responsibility of the guest for the damage caused

7. Bezpečnost, odpovědnost hosta za způsobenou škodu
7.1 Host je povinen se seznámit s bezpečnostními pravidly a evakuačním plánem v případě požáru.
Tento plán nalezne v každém pokoji a k nahlédnutí u příslušného pracovníka na recepci.
7.2 Host si při svém konání počíná tak, aby nedošlo k nedůvodné újmě na svobodě, životě, zdraví nebo vlastnictví jiného.
7.3 Způsobí-li host svým jednáním na majetku ubytovatele škodu, bude vzniklá škoda hrazena ze složené zálohy dle čl. 4. odst. 4.5 ubytovacího řádu. Bude-li vzniklá škoda vyšší než kauce, je host povinen tento rozdíl ubytovateli uhradit.

8. Departure

8.1 The guest is obliged to leave the room where he is staying by 10:00 a.m.
8.2 The guest locks the room and leaves the keys in the room unless otherwise agreed.

8.3 If the guest believes that their personal data is being processed without authorization, they may file a complaint with the supervisory authority, which is the Office for Personal Data Protection (www.uoou.cz) for the territory of the Czech Republic.
8.4 Contact information: Villa Callum, Václavovická 490, 73934 Václavovice, Tel.: +420 774 100 777

9. Information on the handling of personal data.

9.1 The host processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, General Regulation on the Protection of Personal Data
9.2 In order to verify the correctness of the reservation, the following personal data/categories of personal data are processed: name, surname, date and place of birth, nationality, passport number, permanent residence, reason for travel, e-mail, phone number based on the completed registration card , or information obtained from publicly available sources/other sources/from the guest.

9.3 The accommodation provider will process personal data manually and automatically directly through its authorized employees and further through processors authorized for this purpose on the basis of personal data processing contracts.
9.4 All personal data processed by us is processed by our employees in the territory of the Czech Republic. No third party has access to your data, except when there is a legal reason to do so.

9.5 The accommodation provider will process personal data for a period of 1 year, or for the period required by law.
9.6 The guest has the right of access to his personal data processed by the accommodation provider, their correction or deletion, or restriction of processing, and the right to object to the processing.
9.7 The guest also has the right to obtain from the accommodation provider personal data relating to the guest and provided by the data subject to the accommodation provider. Based on the guest's request, the accommodation provider will provide the data to the subject without undue delay in a structured, commonly used and machine-readable format or, at the guest's request, will provide it to another clearly designated administrator. This right does not apply to personal data that is not processed automatically.

Provozovatel: Petra Revendová, IČO: 73314820, se sídlem Václavovická 490 , 73934 Václavovice
These Accommodation Rules entered into force and effect on 1.3.2020.